Customer Operations.
Built to move with your business. Bilingual, 24/7 customer operations from Cairo for regional businesses across Egypt and the Gulf.
- 01 Customer Experience
- 02 HR Outsourcing
- 03 Finance + Accounting
- 04 Marketing
02/Scale
Tawasul in numbers
500+
Employees managed
Cumulative across client-dedicated operations, not current headcount.
- 50+
- Business partners
- 98%
- Client satisfaction
- 24/7
- Operating coverage
- 2018
- Operating since
Figures carried over from the current Tawasul website and pending written confirmation before launch.
03 / Operations
Operations Tawasul runs
We run the conversations your customers have with you. Tawasul builds dedicated inbound, outbound and technical support teams in Cairo, trained on your products, your tone and your escalation rules, then manages the quality, staffing and reporting so your managers do not have to.
Explore Customer ExperienceTawasul takes on the parts of HR that consume time without differentiating your business. We source and assess candidates, run payroll on schedule, keep employee records compliant, and give your leadership the performance data they need to make decisions.
Explore HR OutsourcingFrom day-to-day bookkeeping through to management reporting, Tawasul runs the finance function that most growing companies cannot justify hiring in full. Your ledgers stay current, your suppliers get paid on terms, and your leadership gets numbers early enough to act on them.
Explore Finance & AccountingTawasul runs the always-on marketing work that needs consistency more than it needs a campaign: the content calendar, the paid accounts, the social inbox, the brand guardrails. We work to commercial targets, and we report against them.
Explore Marketing04 / Why Tawasul
Why companies choose Tawasul
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Not just headcount.
Every engagement ships with a named operations lead and a quality analyst from day one.
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Built around your process.
Process documentation is authored during onboarding and owned jointly with your team.
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Live in weeks, not quarters.
Sourcing, assessment, verification, training and onboarding run as one continuous pipeline.
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One accountable owner.
A single named account manager owns reporting, escalation and the commercial relationship.
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Quality built in.
Confidentiality terms and access scoping are agreed at contract stage, before go-live.
05 / Cairo / GCC
Cairo
- Same working day.
- Shared language.
- Regional understanding.
- Deep talent pool.
- Near-shore, not offshore.
06 / Sectors
Industries our teams work in
07 / How it works
From first call to a team that runs itself.
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Scope
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Design
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Build
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Launch
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Operate & improve
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Then it loops
Measure → Review → Coach → Calibrate → repeat, on a fixed cadence rather than when there is time.
08 / Careers
Build your career here.
We train before anyone reaches a live interaction, so we hire for attitude and language and teach the rest.
Or email hr@tawasul-eg.com
09/Contact
Let's build the operation.
Bring one process to the call: the one that eats the most management time. We will tell you what it would take to run it, and whether it is worth moving.