We write the process down
Scripts, escalation paths, quality criteria and reporting formats are documented during onboarding and owned jointly. Nothing important should live only in someone’s head.
About Tawasul
An operating partner, not a supplier.
Tawasul Contact Solutions builds and runs business operations on behalf of other companies. Our teams sit in Cairo, work to our clients' standards, and report to a named manager on the client side.
- Headquarters
- Cairo, Egypt
- Capabilities
- 4 service lines
- Markets
- Egypt and the GCC
Who we are
Built around the work most companies would rather not run themselves.
Every growing business reaches a point where the operational work outgrows the people doing it. Support queues get answered late. Recruitment stalls because nobody owns it. Month-end close becomes a scramble. Marketing goes quiet whenever the person running it is busy with something else.
Tawasul exists for that point. We take a defined process — customer support, hiring, bookkeeping, the content calendar — and run it as a dedicated team, with the supervision and measurement that makes it dependable. The team is ours to manage and yours to direct.
We operate from Cairo, which is a deliberate choice rather than an accident of geography. It puts our teams in the same working day as clients across the Gulf, with the Arabic and English capability those markets require, at an operating cost that funds better training and tighter supervision than the equivalent in-house team usually gets.
What we are not is a staffing agency. We do not hand over CVs and leave. We own the operating standard, and we report against it.
What we deliver
Customer Experience
Contact centre teams that answer for your brand, in Arabic and English, around the clock.
HR Outsourcing
Hiring, payroll and people administration handled end to end, so your managers can manage.
Finance & Accounting
A finance back office that closes the books on time and tells you what the numbers mean.
Marketing
An in-house marketing team, without the in-house headcount.
Our track record
- 500 +
- Employees managed
- 50 +
- Business partners
- 98 %
- Client satisfaction
- 10 +
- Years of experience
Across client-dedicated operations and internal functions.
Organisations that have run operations with Tawasul.
Reported against client review cycles.
Building and running outsourced business operations.
Figures carried over from the current Tawasul website and pending written confirmation before launch.
Our approach
Four commitments we hold ourselves to.
We staff above the agent line
Supervisors and quality analysts are part of the team from day one, not something added when performance slips.
We report before we are asked
Weekly performance with commentary, monthly calibration, quarterly review. If a number is moving the wrong way, you hear it from us first.
We say when something will not work
Some processes are not ready to move — undocumented, unpredictable, or too tightly coupled to your systems. We would rather say so at scoping than discover it at launch.
Content note. Company history, founding year, leadership profiles and any client references have deliberately been left out of this concept build rather than invented. They slot into this page once Tawasul Contact Solutions supplies them.
Start with the part you least want to keep doing.
Bring one process to the call — the one that eats the most management time. We will tell you what it would take to run it, and whether it is worth moving.
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A 30-minute scoping call
Volumes, channels, systems and what good looks like.
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A written proposal
Team shape, service levels and commercial model.
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A pilot, if it fits
A small cohort live before you commit to scale.