Training before the floor, not on it
New joiners complete voice, process and product training and are certified before they take a live interaction. You are not learning on a customer.
Careers
Trained before the floor, supported once you are on it.
Tawasul teams work with clients across Egypt and the Gulf, in Arabic and English, across customer experience, HR, finance and marketing. If you want regional exposure without leaving Cairo, this is where to start.
Supervision you can actually reach
Teams are built around a supervisor and a quality analyst. Feedback is scheduled and documented rather than delivered in passing.
Work that transfers
Accounts span customer experience, finance, HR and marketing. People move between disciplines here more often than they would in a single-function role.
International exposure from Cairo
Our clients operate across Egypt and the Gulf, so the work is regional without requiring relocation.
Open roles
No live vacancies listed right now
We hire continuously against client demand rather than to a fixed calendar, so vacancies open and close quickly. Register your interest below and the recruitment team will hold your details against current and upcoming openings.
Build note. Vacancies are read from a typed content file, so a live listing appears here as soon as Tawasul Contact Solutions supplies real roles — no template changes needed.
What to expect
The hiring process, start to finish.
Nothing about the process is a surprise. Here is every stage you will go through, and what each one is actually assessing.
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Sourcing
Five parallel channels, so the pipeline does not depend on any single one.
- Employee referrals
- Virtual campus hiring
- Online job boards
- Social recruiting
- Recruitment partners
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Assessment
Filtered on capability, not just availability.
- Profile fit
- HR fit interview
- Voice assessment
- Aptitude testing
- Competency interview
- Typing assessment
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Offer & verification
Checks completed before a start date is confirmed.
- Background verification
- Education verification
- Work experience verification
- Expectation setting
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Training
Generic capability first, then your process specifically.
- Voice and accent training
- Process training
- Knowledge handover
- Certification to go live
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Onboarding
The team joins your operation understanding how it is expected to behave.
- Organisational culture
- HR policies
- IT security guidelines
- Floor integration
Register your interest
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